35bd2's Privacy Policy

When you use the 35bd2 platform, you are considered a valued member. This Privacy Policy ("Policy") tells you what personal information is collected from you while using 35bd2's website, applications, and related services, how that information is processed, who it may be shared with, and what steps we take to protect it.

By registering an account on 35bd2 or continuing to use the services, you will be considered to have agreed to the terms of this Policy. Please read this document carefully.

This Policy works as a complement to the Terms & Conditions and applies alongside it. If there is any conflict between the two documents, this Privacy Policy will take precedence on matters relating to personal information.

35bd2 only collects information that is necessary to provide you with a safe and quality service. The information collected can be divided into three main categories.

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card details (for identity verification)
• Valid email address and mobile number
• Valid address in Bangladesh
• Financial information — bKash, Nagad, Rocket account numbers and bank account details (for transactions)
• Your preferred language and method of communication
• Messages and complaints sent to the support center

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Date, time, and usage patterns when accessing the platform (session logs)
• Information obtained through cookies and similar tracking technologies
• Gaming activity, betting history, and transaction records

2.3 Information Received from Third Parties

• Transaction verification information from payment providers (bKash, Nagad, Rocket, banks)
• Confirmation information from identity verification organizations
• Signals from fraud prevention and security services

35bd2 uses your personal information for the following legitimate purposes. Each purpose has a separate legal basis.

3.1 Fulfilling Agreements and Providing Services

Creating your account, verifying your identity, processing financial transactions, and operating gaming services — these activities are carried out under contractual obligations. Processing relevant financial information is essential when depositing or withdrawing via bKash, Nagad, Rocket, or bank transfer.

3.2 Platform Improvement and Personalization

By analyzing your gaming preferences and usage patterns, 35bd2 makes your experience more relevant. This information is used to improve service quality, test new features, and diagnose technical issues.

3.3 Communication and Notifications

We use your contact information to send account notifications, transaction confirmations, security alerts, and support. If you have consented to marketing communications, relevant offers and updates may also be sent.

3.4 Fraud Prevention and Security

To address cybersecurity risks, detect illegal activity, and comply with anti-money laundering regulations, we process the necessary information on the basis of legal obligations.

3.5 Responsible Gaming

By monitoring patterns in your gaming behavior, we can identify potentially problematic situations and provide the necessary support in line with the responsible gaming guidelines. This is part of our ethical responsibility.

35bd2 never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared in specific circumstances.

4.1 Service Provider Partners

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the information needed to complete transactions
• Identity verification organizations: Minimum information required for account verification
• Technology service providers: Providers of server hosting, database management, and security services
• Game software providers: Limited information required to operate gaming services

All partners are bound by confidentiality agreements and may only use information for specified purposes.

4.2 Legal Obligations

We may be required to provide necessary information in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, we will try to notify you as far as possible, unless prohibited by law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. The terms of this Policy will continue to apply.

35bd2 uses cookies and similar technologies to run the platform smoothly and improve your experience.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — maintaining login sessions, storing security tokens, and preventing technical errors. Disabling them may prevent the site from working properly.

5.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform. This information is processed in aggregate and is not used to identify any individual.

5.3 Cookie Controls

You can turn off non-essential cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent you from logging in or completing transactions on the platform.

35bd2 follows industry-standard technologies and processes to protect your information. Our security framework is described in detail below.

6.1 Technical Security

• SSL/TLS encryption used for all data transmission
• Encryption of stored sensitive information (AES-256 or equivalent)
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Two-factor authentication feature

6.2 Organizational Security

• Role-based data access controls for employees
• Regular privacy and security training
• Documentation of data protection policies and procedures
• Secure deletion of unnecessary information after the specified retention period

6.3 Response to Security Breaches

If we become aware of a data security breach that poses a high risk to your rights and interests, we will notify you as quickly as reasonably possible and take the necessary corrective steps.

35bd2 retains your personal information for as long as needed to fulfill the original purpose for which it was collected, or for as long as required to meet applicable legal obligations.

• Account information: For the duration the account is active and at least five years after closure
• Financial transaction records: Seven years after account closure (legal requirement)
• Identity verification copies: For the period determined by applicable legal obligations
• Support center communications: Two years after the issue is resolved
• Analytical and log data: Generally up to 13 months

After the specified period, information is securely deleted or anonymized in a way that makes it impossible to identify any individual.

35bd2 places the highest importance on your control over your personal information. You may exercise the following rights.

8.1 Right to Access Information

You may request at any time to know what information 35bd2 holds about you. We will provide a copy within thirty days of receiving your request.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. In many cases you can update your information directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. You may also object to processing carried out on the basis of legitimate interests, though each request will be assessed on its own circumstances.

8.5 Right to Data Portability

You may request your provided information in a structured, commonly used, and machine-readable format, where technically feasible.

The 35bd2 platform is only for individuals aged 21 or above. We never knowingly collect personal information from anyone under the age of 21.

We verify age at registration, and if an account is found to belong to a minor, steps are taken to immediately delete the relevant information.

If you believe a minor is using a 35bd2 account, please let us know at [email protected].

35bd2 may update this Privacy Policy from time to time. Such changes may occur in response to changes in applicable law, the addition of new platform features, or the adoption of industry best practices.

For significant changes, we will post a notice on the platform or send a notification to your registered email address. Continuing to use the platform after a change will be considered your acceptance of the updated Policy.

Each updated version will include a "Last updated" date, visible at the top of the page.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. The 35bd2 support team is available 24/7 in both Bengali and English.

• Email: [email protected]
• Live Chat: Platform live chat — available 24 hours a day, 7 days a week
• Language: Support is provided in Bengali and English

After receiving a privacy-related request, we may verify your identity to keep your information secure and prevent accidental transfer to a third party.

For more details, visit our FAQ page or About Us page.